Project Quality Management
Project Quality Management is a group of processes necessary to ensure that the project will satisfy customer requirements.
There are following three processes which are part of Project Quality Management.
Modern quality management complements project management. For example, both disciplines recognize the importance of:
Customer satisfaction: Understanding, evaluating, defining,and managing expectations so that customer requirements are met.
Prevention over inspection: The cost of preventing mistakes is generally much less than the cost of correcting them, as revealed by inspection.
Management responsibility: Success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed.
Continuous improvement: The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming.
Identifying which quality standards are relevant to the project and determining how to satisfy them.
"Quality is planned in - not inspected in"
Quality Planning process is a part of "Project Planning Phase".
Planned and systematic activities implemented within the quality system in order to provide confidence that the project will satisfy the relevant quality standards.
Quality Assurance process is a part of "Project Execution Phase".
Monitoring results to determine if they comply with relevant quality standards and identifying ways to eliminate problem causes or unsatisfactory results.
Project results are deliverables and management results, such as cost and schedule performance.
Quality Control process is a part of "Project Controlling Phase".
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